British Airways brand experience - it's the little things that make the difference

I had to fly to London from Beijing via Hong Kong overnight last night and straight into the office in London. I'm lucky enough to get to fly business class and am a bit of a geek about comparing different airlines. The BA flight from Hong Kong to Heathrow was on a brand new plane with their new Club World cabin. It was interesting that half the seats in business are rear facing - one of them mine. I've never sat facing down the back of the plane and as we jetted off, it was a bit strange. The flatbed seat was the comfiest I've been in and I managed to get quite a bit of sleep, but what really made the flight was the breakfast. I think for anyone Enlgish, especially if you live overseas, there's something symbolic and indulgent about a full English breakfast.
I'm not usually too hungry when it comes to airline food, but this breakfast was fantastic. As I was enjoying it we flew over the british coast as dawn and they might have well piped "Rule Britannia" thru the cabin.
There was a lot of nice things about the BA product, but the small thing of getting the breakfast just right - and serving it with HP sauce - really made it a great brand experience.